Terms of Service

1. Accepting These Terms

By accessing or using Step Weave — whether to browse, design, buy, or sell — you agree to these Terms of Service. If you are using Step Weave on behalf of a business or organization, you confirm that you have the authority to bind that entity to these Terms.

We may update these Terms from time to time. When we do, we will update the Last updated date at the top of this page. For material changes, we will notify you by email or through a prominent notice on the site. Continued use of Step Weave after changes are posted constitutes your acceptance of the updated Terms.

2. Eligibility and Accounts

Age. You must be at least 13 years old to use Step Weave, or older if required by law in your region. By creating an account, you confirm you meet the minimum age requirement.

Account Information. You agree to provide accurate, current, and complete information when registering, whether through email/password or a supported sign-in provider such as Google or Meta.

Account Security. You are responsible for keeping your login credentials confidential. If you believe your account has been compromised, notify us immediately at stepweave_admin@foxhillai.com.

Account Responsibility. You are responsible for all activity that occurs under your account. One person may hold one seller account unless we expressly authorize otherwise. We reserve the right to suspend or close accounts involved in fraud, abuse, repeated policy violations, illegal activity, or conduct that poses a risk to our payment or fulfillment partners.

3. Designers and Sellers

If you list products for sale on Step Weave, you represent and agree that:

• You own or have rights to your content. Everything you upload or generate for sale — including artwork, logos, fonts, photos, AI-generated images, and any likenesses — must be yours to use. Printing and selling products using that content must not infringe any copyright, trademark, or right of publicity.
• Your listings are accurate. Sizes, colors, print areas, and estimated shipping times should reflect realistic print-on-demand outcomes. Mockup images are for illustration purposes — minor variations in color, ink, and trim are normal in production.
• No counterfeit goods. Do not sell products that imitate or are likely to be confused with another brand's products unless you have explicit authorization.
• Buyers receive physical products only. Unless you clearly and explicitly offer otherwise, buyers are purchasing the finished product — not editable design files or source assets.

Step Weave operates primarily as a platform. Payments and seller payouts are processed through Stripe. Order fulfillment is handled through print-on-demand partners such as Printful. Your use of those services is also subject to their respective terms.

4. Buyers

Custom shoes and other products on Step Weave are typically made to order after you purchase. Please review Section 9 carefully for details on refunds, final sale policies, shipping, and exceptions.

As a buyer, you are responsible for:

• Providing a correct and complete shipping address at checkout
• Complying with your country's customs and import laws, including paying any applicable import duties or taxes
• Ensuring that any artwork you upload to customize a product does not violate any law or third-party rights

Chargebacks and payment disputes must be used in good faith. Misuse of dispute processes may result in account suspension.

Nothing in these Terms limits any rights you have under mandatory consumer protection laws in your jurisdiction.

5. Community Standards

Step Weave is a creative community. To keep it safe and welcoming, you may not post, upload, sell, or share content that:

• Infringes any copyright, trademark, patent, or right of publicity
• Sexually exploits minors in any way
• Depicts or promotes non-consensual intimate imagery
• Incites hatred or serious violence against individuals or groups
• Facilitates illegal drug sales or other illegal transactions
• Spreads malware, phishing links, or scams
• Impersonates Step Weave, Stripe, any fulfillment partner, or any other person or entity in a misleading way

We actively moderate content. Violations may result in content removal, account suspension, or permanent bans. Payment holds may also be applied when required by our payment partners.

Intellectual Property Complaints. If you believe your intellectual property rights have been violated, email stepweave_admin@foxhillai.com with a description of the issue, relevant links or order/product IDs, and your contact information. Filing false or bad-faith reports may have consequences.

Our day-to-day community expectations are further described in our Community Guidelines.

6. Intellectual Property

Your Content. You retain ownership of designs and listing content you have the right to publish. By posting content on Step Weave, you grant Foxhill AI LLC a non-exclusive, worldwide license to:

• Host, display, and technically process your content as needed to operate the platform
• Deliver print-ready files to fulfillment partners for paid orders
• Use limited previews of your designs for featured placements or marketing, where permitted by the product or feature

This license ends when you delete your content, except for content required to fulfill existing orders, comply with legal obligations, or maintain necessary business records.

Step Weave Brand and Technology. The Step Weave name, logos, design tools, integrations, prompts, and user interface are owned by Foxhill AI LLC, except where open-source components are credited separately.

Feedback. If you share unsolicited feedback or ideas about Step Weave, we may use them freely to improve our products unless prohibited by law.

7. Payments and Fees

Payment Processing. All payments and seller payouts are processed through Stripe. By using Step Weave as a seller, you also agree to Stripe's Services Agreement and, where applicable, their Connected Account Agreement.

Platform Fee. On marketplace sales, Step Weave deducts a platform fee from each qualifying transaction. Current fee rates are available on our Pricing page and may vary by seller plan or product category. Fees are subject to change with notice.

Subscriptions. If subscription plans are offered, current pricing will be listed on our Pricing page and reflected in Stripe receipts.

Payout Timing. Seller payout speed, Stripe processing fees, reserves, holds, and instant payout options are governed by Stripe and displayed within your Stripe dashboard.

Taxes. Sellers are generally responsible for their own tax obligations. If Step Weave assumes merchant-of-record status for any jurisdiction, we will communicate that arrangement separately.

Refunds. When a buyer refund is warranted under Section 9, we process it in accordance with Stripe's timelines and our print-on-demand partners' policies.

8. Design Tools and AI Features

Step Weave provides design tools, AI-assisted features, image generation (powered in part by partners such as OpenAI and Fal), and file storage (via services such as Supabase). These tools are provided to assist your creative process — they are not a substitute for your own judgment and review.

You are responsible for everything you publish and sell. Always preview your designs before making listings live. Do not attempt to use our tools to generate, upload, or sell content that violates these Terms or applicable law.

9. Orders, Manufacturing, Shipping, and Returns

How Orders Work

After you complete a purchase, we transmit your order and print files to our print-on-demand partner(s) for fulfillment. Products are typically printed on demand, meaning each item is manufactured after your order is placed.

Manufacturing Location

Step Weave shoes and other products may be manufactured outside the United States, including in countries such as mainland China or other regions used by our fulfillment partners. Production location may vary by product or partner.

EU and UK Availability

Step Weave does not currently support sales to customers located in the European Union or United Kingdom. If you are located in one of these regions and would like to purchase from Step Weave, please email us at stepweave_admin@foxhillai.com — we are evaluating adding support for these regions in the future.

International Shipping and Customs

If your order ships internationally, you are responsible for:

• Any import duties, taxes, customs fees, or brokerage charges assessed by your destination country
• Ensuring that your order complies with your local import laws
• Providing accurate customs declarations

Step Weave does not control customs agencies and cannot be held responsible for delays, seizures, or additional charges resulting from customs clearance. Packages refused at the border, seized due to illegal content, or affected by sanctions issues are generally the buyer's responsibility unless local law provides otherwise.

Delivery Timelines

Estimated delivery windows are estimates only. Delays caused by weather, carrier issues, customs holdups, supplier disruptions, or other factors outside our control do not automatically entitle you to a refund, except where required by statute.

Final Sale Policy

The following situations are generally final sale and not eligible for cancellation or return:

• Ordering the wrong size
• Color differences between your screen and the printed product
• Change of mind after ordering
• Accidental duplicate orders
• Normal print-on-demand variation within industry tolerances

Once production has begun, cancellation may not be possible.

Note: Mandatory consumer protection laws in your jurisdiction may provide rights that override the above. Those rights are not affected by these Terms.

Exceptions — Contact Us

Email stepweave_admin@foxhillai.com promptly with photos and your order/product ID if:

• (a) The print has a material defect — not normal POD variation
• (b) You received the wrong item or SKU
• (c) The carrier or fulfillment partner has declared the shipment lost, within 14 days after the expected delivery date or 14 days after tracking has stalled past the estimated arrival

We will work with you on a fair resolution — replacement, rework, or a Stripe refund or credit — subject to our partners' policies.

Abusing refund or chargeback processes after legitimate deliveries may result in account suspension or payout freezes.

10. Disclaimers and Limitation of Liability

Step Weave is provided "as is" and "as available." We make no warranties — express or implied — about uninterrupted access, error-free operation, or results from using the platform. Product colors may vary from screen to print. AI and design tools may produce imperfect results.

Your mandatory consumer rights under applicable law are not affected by this section.

Liability Cap. To the extent permitted by law, Foxhill AI LLC's total liability to you arising from your use of Step Weave is limited to the greater of:

• The total platform fees Foxhill AI LLC actually retained (not pass-through payouts) in the 12 months before your claim, or
• USD $100

This cap does not apply to liabilities that cannot be limited by law.

11. Account Suspension and Termination

You may stop using Step Weave at any time. To request deletion of your personal data, see our Privacy Policy.

We may suspend or terminate accounts that violate these Terms, with or without notice depending on the severity of the violation. Following termination, certain records may be retained for legal compliance, accounting obligations, Stripe requirements, or resolution of outstanding orders.

12. Disputes and Governing Law

Contact Us First. If you have a dispute with Step Weave, please email stepweave_admin@foxhillai.com before initiating formal proceedings. Most issues can be resolved quickly this way.

Governing Law. These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law principles.

Venue. Any disputes not resolved informally shall be brought exclusively in the state or federal courts located in Denver, Colorado, and you consent to personal jurisdiction in those courts.

Availability. Step Weave does not currently support sales to customers located in the European Union or United Kingdom (see Section 9). For buyers in other jurisdictions with mandatory consumer protections, nothing in this section is intended to waive rights that cannot legally be waived.

13. General Provisions

These Terms, together with our Privacy Policy, Cookie Policy, and Community Guidelines, constitute the entire agreement between you and Foxhill AI LLC regarding your use of Step Weave. Payment processors such as Stripe have their own agreements that you accept directly with them.

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. Failure to enforce any provision on one occasion does not waive our right to enforce it in the future.

14. Contact Us

We aim to respond within 2–3 business days.